In Apps and Features, locate “Adobe Acrobat DC” that’s listed > Select Adobe Acrobat DC and click Uninstall > If prompted by the User Account Control, click Yes. ![]() Go to the Start Menu or Windows Icon > Type “Add or remove programs” and select the first option. Uninstall and Reinstall Acrobat DC on Windows If you have an Apple OS device uninstalling the program is different than what appears in the first screenshot. To resolve the problem and use Adobe Acrobat as intended, you will need to uninstall the current version of Adobe Acrobat on your computer and reinstall the program using the instructions below.įirst, uninstall Adobe Acrobat from your Windows device. If you recently have been experiencing issues where you are unable to use Adobe Acrobat, it is likely due to a recent license change. Otherwise, your system will just sign you in automatically once the Pennkey login is done. If this screen shows up, please click Continue on the license information window and you will then be signed in on Adobe Acrobat. You will get a two-step verification screen the first time you do this, be sure to check off Trust this Browser so you don’t get asked for two-step every session. Enter your PennKey credentials and click Log in. This will take you to a PennKey login page. In the username text box, enter Leave the password box empty and click on Sign In. Click on Sign in under the Help menu item, or on the top right corner You can download Adobe Acrobat DC from here if needed and then follow the instructions below to activate your license ( staff & full-time faculty only) ![]() AND ic.ExternalID = iiw.ExternalComputerID AND ic.ComplianceConnectionID = iiw.Service available for: Full-time Faculty & Staff AND iw.PropertyName = 'SWIDTAG_Serial_Number' AND iw.PropertyName = 'SWIDTAG_Activation_Status' AND EXISTS (SELECT * from importedInstalledWMIEvidence iiw AND iw.PropertyName = 'SWIDTAG_Product_Title' AND ic.ExternalID = iiw.ExternalComputerID AND ic.ComplianceConnectionID = iiw.ComplianceConnectionID) AND iw.PropertyName = 'SWIDTAG_Product_Version' LEFT JOIN ImportedWMIEvidence iw on iw.ExternalEvidenceID = iiw.ExternalEvidenceID EXISTS (SELECT * from importedInstalledWMIEvidence iiw INNER JOIN ImportedWMIEvidence iwm WITH (NOLOCK) on iwm.ExternalEvidenceID = iiwm.ExternalEvidenceIDĪND iwm.ComplianceConnectionID = iiwm.ComplianceConnectionID LEFT JOIN ImportedInstalledWMIEvidence iiwm WITH (NOLOCK) on iiwm.ExternalComputerID = ic.ExternalIDĪND iiwm.ComplianceConnectionID = ic.ComplianceConnectionID SELECT ic.ComputerName, iwm.*, ic.ComplianceComputerID, ic.ExternalID FROM ImportedComputer ic WITH (NOLOCK) The issue is that you can't make WMI evidences clever (for instance 21.%.20%), unless inserting them in the database. So, you could theoretically ignore the add / remove evidence and add the WMI. You are right Acrobat reader as a common add / remove program evidence, but no WMI. Can you confirm this? I can verify this with other customers. You can run the query below (you can uncomment to get only the computers where 2021 Continuous Pro exists but performance is poor) and hopefully will see many records. Hello The agent collects WMI evidences, even if there are not mapped to applications by the ARL. The first test look encouraging on our side. I would prefer we use the existing WMI evidences collected from the SWIDTags than change the agent to collect a new registry entry (by the way, thanks for your investigation, I had found the IsAcrInstalledInRdrMode in the same node but the key you provide looks good!).ĭo you see the WMI patterns I show below. Our plan is to stop using the ambiguous add/remove program evidence from Acrobat DC, add it to Acrobat Reader, and enhance the WMI evidences we use for Acrobat DC (Created from the SWIDTags that have not been systematically managed in the last versions), with the patterns below. ![]() Indeed, having Acrobat Reader and writer sharing the same add / remove is just a pain.
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